Anjanoh Mercy- Grace Ekanwei,
Tel: 670-892-198 or 670-690-906.
I am an applicant seeking for a job in your institution. I firmly believe that your phone is ringing all day long, due to number of clients you serve, and therefore I am grateful you have taken some of your valuable time to consider my resume. As you may see in the enclosed resume that I have quite impressive work experience in public relation, and in handling customers as I have worked in AziCCUL ( Azire Corperative Credit Union) Bamenda and was of prominent conduct. However I feel that this experience has equipped me with these skills and knowledge to move my career forward, and therefore I would like to work in the available position in your institution as I promise you will know no regret towards your decision if I am shortlisted. I believe that this well established network of contact will be found useful for my future employment.
I have dynamic personality, and I enjoy being in continuous contact with clients. During my average workday I handle more than 100 phone calls from stockholders, and answer dozens of emails. I am quite flexible and I easily adapt to the new environment, as I find this quite challenging. I am a goal oriented person who respects envisaged deadlines, quite well organized and always up to schedule. Challenging opportunities I find motivational to work long hours if needed to complete delegated tasks. Having in mind above stated, I will again promise you optimum realization of goals if I am shortlisted. I am available for an appointment at your convenience. Please call me to schedule an interview.
Anjanoh Mercy-Grace E.
ANJANOH MERCY-GRACE EKANWEI
Littoral region Douala
Tel 670892198 or 670690906
An accomplished and energetic banker with a solid history of achievements in banking and finance. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include handling customers, managing funds and achieving or maximizing goals.
Customer and personal service
Complex problem solving
Judgment and decision making
Management of personal funds sales and marketing
Customer service 08/2013 to 09/2013
AziCCUL- BamendaConfer with customers in person or by telephone to provide information about products or services, take or register orders, cancel accounts or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions.
Check to ensure appropriate changes were made to resolve customers problems
Determine appropriate charges for service requested, collect deposits or payments or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments:
Refer unresolved customers grievances to appropriate department for further resolution.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills.
Obtain and examine all relevant information to access validity of complaints and to determine possible causes such as extreme weather conditions that could increase utility bills.
Bachelor’s degree: Banking and Finance December 2014
University of Buea: Buea
Perfect in English
Fluent in French
1 à 2 ans Temps plein Nationale 200 000 FCFA100 000 FCFA